{"id":25634641,"date":"2025-12-27T18:05:30","date_gmt":"2025-12-27T12:35:30","guid":{"rendered":"https:\/\/entri.app\/blog\/?p=25634641"},"modified":"2025-12-27T18:05:30","modified_gmt":"2025-12-27T12:35:30","slug":"capgemini-csg-hiring","status":"publish","type":"post","link":"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/","title":{"rendered":"Capgemini CSG IT Enablers Contact Support Group Hiring 2025"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e26b820b0da\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e26b820b0da\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Introduction_Overview_of_Capgemini_CSG_IT_Enablers_Hiring_2025\" >Introduction: Overview of Capgemini CSG IT Enablers Hiring 2025<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Vacancy_Snapshot\" >Vacancy Snapshot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Detailed_Eligibility_Criteria_for_2025_Batch\" >Detailed Eligibility Criteria for 2025 Batch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#The_Role_Observed_%E2%80%93_CSG_IT_Enablers_Contact_Support_Group\" >The Role Observed &#8211;\u00a0CSG IT Enablers Contact Support Group<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Desired_Skills\" >Desired Skills<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Job_Location\" >Job Location<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Important_Notes\" >Important Notes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<div>\n<h2><span class=\"ez-toc-section\" id=\"Introduction_Overview_of_Capgemini_CSG_IT_Enablers_Hiring_2025\"><\/span><strong>Introduction: Overview of Capgemini CSG IT Enablers Hiring 2025<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Capgemini is currently hiring for the CSG IT Enablers Contact Support Group role, which is part of Capgemini&#8217;s Cloud &amp; Infra Services (CIS) division. The Contact Support Group (CSG) acts as the first line of defense, managing IT infrastructure incidents and service requests using both legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG leverages a business intelligence approach to deliver optimized, proactive, predictive, and user-centric IT support solutions for Capgemini\u2019s global customer base. The selected candidates will be required to work in flexible, 24&#215;7 rotational shifts, supporting clients across different regions and time zones .<\/p>\n<p style=\"text-align: center;\"><a class=\"btn btn-default\" href=\"https:\/\/jobs.entri.app\/\" target=\"_blank\" rel=\"noopener\">FIND YOUR DREAM JOB NOW WITH ENTRI jobs PORTAL!<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vacancy_Snapshot\"><\/span><strong>Vacancy Snapshot<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div>\n<div>\n<table>\n<thead>\n<tr>\n<th>Role \/ Level<\/th>\n<th>Designation Type<\/th>\n<th>CTC (Approx.)<\/th>\n<th>Salary Break-up<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>CSG IT Enablers Contact Support Group<\/td>\n<td>IT Support &amp; Customer Service<\/td>\n<td>\u20b93.25 LPA<\/td>\n<td>\u20b93 LPA + \u20b925,000 one-time incentive<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Detailed_Eligibility_Criteria_for_2025_Batch\"><\/span><strong>Detailed Eligibility Criteria for 2025 Batch<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Capgemini\u2019s eligibility requirements for the CSG IT Enablers Contact Support Group role are as follows:<\/p>\n<div>\n<div>\n<table>\n<thead>\n<tr>\n<th>Role \/ Level<\/th>\n<th>Target Batch<\/th>\n<th>Eligible Degrees<\/th>\n<th>Key Branches Mentioned<\/th>\n<th>Application Mode<\/th>\n<th>Last Date to Apply<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>CSG IT Enablers Contact Support Group<\/td>\n<td>2025<\/td>\n<td>Any 3-year diploma\/graduation<\/td>\n<td>All branches<\/td>\n<td>Online registration via Capgemini portal<\/td>\n<td>January 15, 2026 11:59 p.m.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: center;\"><span data-state=\"closed\"><a class=\"btn btn-default\" href=\"https:\/\/app.joinsuperset.com\/join\/#\/signup\/student\/jobprofiles\/3a776dbf-8e0a-48da-9bda-c26e442567be\" target=\"_blank\" rel=\"noopener\">CAPGEMINI CSG OFF-CAMPUS HIRING REGISTRATION<\/a><\/span><\/p>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_Role_Observed_%E2%80%93_CSG_IT_Enablers_Contact_Support_Group\"><\/span><strong>The Role Observed &#8211;\u00a0CSG IT Enablers Contact Support Group<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The CSG IT Enablers Contact Support Group is responsible for providing best-in-class customer service and technical troubleshooting to customer queries via voice-based phone service and other contact channels. Key responsibilities include:<\/p>\n<ul>\n<li>Prioritizing and categorizing tickets based on urgency and issues, tracking their status (On-hold, Open, Closed, Resolved), and keeping customers informed.<\/li>\n<li>Using ticket data and business intelligence tools to support customers and optimize service delivery.<\/li>\n<li>Managing customer interactions effectively from greeting to resolution and call closure.<\/li>\n<li>Utilizing CHIP, Capgemini\u2019s intelligent AI BOT, to answer customer queries and enhance the customer experience.<\/li>\n<li>Handling service emails efficiently to minimize customer effort.<\/li>\n<li>Managing the knowledge base to resolve customer issues.<\/li>\n<li>Supporting customers across industries such as Telecommunication, Financial Services, Healthcare, and Technology.<\/li>\n<li>Troubleshooting issues related to the internet, password reset, session reset, and profile renaming.<\/li>\n<li>Meeting customer requirements through first contact resolution and clarifying customer needs.<\/li>\n<li>Greeting customers in a courteous, friendly, and professional manner and demonstrating empathy.<\/li>\n<li>Probing for and confirming understanding of requirements or problems.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a class=\"btn btn-default\" href=\"https:\/\/resume-builder-green-eight.vercel.app\/\" target=\"_blank\" rel=\"noopener\">CRAFT THE PERFECT RESUME WITH ENTRI&#8217;S FREE RESUME BUILDER!<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Desired_Skills\"><\/span><strong>Desired Skills<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Excellent communication and English speaking skills<\/li>\n<li>Good interpersonal skills and ability to perform under pressure<\/li>\n<li>Basic computing skills<\/li>\n<li>Willingness to work in a 24\/7 environment<\/li>\n<li>Openness to relocation and night shifts<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/entri.app\/blog\/wp-content\/uploads\/2025\/12\/60442-1-1-300x149.webp\" alt=\"capgemini csg recruitment\" width=\"654\" height=\"325\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Job_Location\"><\/span><strong>Job Location<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Noida<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a class=\"btn btn-default\" href=\"https:\/\/jobs.entri.app\/\" target=\"_blank\" rel=\"noopener\">FIND YOUR DREAM JOB NOW WITH ENTRI&#8217;S DEDICATED PORTAL!<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Important_Notes\"><\/span><strong>Important Notes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Only shortlisted candidates will be invited for the assessment\/selection process.<\/li>\n<li>The selection process will be conducted in virtual mode.<\/li>\n<li>Candidates are responsible for arranging the required infrastructure for the online selection process.<\/li>\n<li>Participation in the recruitment drive does not guarantee a call or offer letter, as selection is at Capgemini\u2019s sole discretion and based on available positions across India.<\/li>\n<li>This position is open only for Indian citizens .<\/li>\n<li>Candidates must have an active DigiLocker account and an active mobile number linked with their Aadhaar Number while applying for this job. These requirements are mandatory to complete the application process smoothly and comply with Capgemini\u2019s recruitment policies .<\/li>\n<li>As part of Capgemini\u2019s diversity and inclusion efforts, applications from female candidates are especially encouraged for this position. The company is committed to fostering an inclusive workplace and welcomes talented individuals from all backgrounds to apply .<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th colspan=\"6\">\n<p style=\"text-align: center;\"><b>Join Big Tech companies with Entri&#8217;s Coding Courses Now!<\/b><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/full-stack-developer-course\/\" target=\"_blank\" rel=\"noopener\"><b>Full-Stack Web Developer\u00a0<\/b><\/a><\/td>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/data-science-course\/\" target=\"_blank\" rel=\"noopener\"><b>Data Science<\/b><\/a><\/td>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/python-programming-course\/\" target=\"_blank\" rel=\"noopener\"><b>Python Programming<\/b><\/a><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/software-testing-course\/\" target=\"_blank\" rel=\"noopener\"><b>Software Testing<\/b><\/a><\/td>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/aws-solution-architect-associate-course\/\" target=\"_blank\" rel=\"noopener\"><b>AWS Solution Architect Associate<\/b><\/a><\/td>\n<td colspan=\"2\"><a href=\"https:\/\/entri.app\/course\/online-data-analytics-course\/\" target=\"_blank\" rel=\"noopener\"><b>Data Analytics<\/b><\/a><\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\"><a href=\"https:\/\/entri.app\/course\/cyber-security-course-in-kerala\/\" target=\"_blank\" rel=\"noopener\"><b>Cyber Security<\/b><\/a><\/td>\n<td colspan=\"3\"><a href=\"https:\/\/entri.app\/course\/ui-ux-design-course-in-kerala\/\" target=\"_blank\" rel=\"noopener\"><b>UI\/UX Design<\/b><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Capgemini\u2019s CSG IT Enablers Contact Support Group hiring presents a unique opportunity for 2025 batch diploma and graduation students to kickstart their IT careers in a dynamic, global environment. With a focus on customer service, technical troubleshooting, and business intelligence, this role offers valuable experience and growth potential.<\/p>\n<p style=\"text-align: center;\"><span data-state=\"closed\"><a class=\"btn btn-default\" href=\"https:\/\/app.joinsuperset.com\/join\/#\/signup\/student\/jobprofiles\/3a776dbf-8e0a-48da-9bda-c26e442567be\" target=\"_blank\" rel=\"noopener\">CAPGEMINI CSG OFF-CAMPUS HIRING REGISTRATION<\/a><\/span><\/p>\n<p>Candidates who demonstrate strong communication skills, adaptability, and a willingness to learn will thrive in this position. Prepare thoroughly and ensure your application stands out to maximize your chances of selection .<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Overview of Capgemini CSG IT Enablers Hiring 2025 Capgemini is currently hiring for the CSG IT Enablers Contact Support Group role, which is part of Capgemini&#8217;s Cloud &amp; Infra Services (CIS) division. The Contact Support Group (CSG) acts as the first line of defense, managing IT infrastructure incidents and service requests using both legacy [&hellip;]<\/p>\n","protected":false},"author":129,"featured_media":25634644,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[802,2382],"tags":[],"class_list":["post-25634641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-jobs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini CSG IT Enablers Contact Support Group Hiring 2025 - Entri Blog<\/title>\n<meta name=\"description\" content=\"Find the necessary details required to apply for the Capgemini CSG Recruitment Program along with vacancies and last date to apply.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/entri.app\/blog\/capgemini-csg-hiring\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capgemini CSG IT Enablers Contact Support Group Hiring 2025 - 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