Airport Management Course in Kochi
Entri’s latest course addition - Airport Management Course in Kochi - in association with SpeedWings Aviation Academy, is one of the best choices for those dreaming of working in airport customer service management. Join Entri for the perfect lift-off towards a successful career.
Online
6 Months
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Airport Customer Service Management Course Details
Entri’s Airport Management Course in Kochi, in association with SpeedWings Aviation Academy, provides a 100-hour hybrid mode of learning with dedicated placement support. Additionally, graduates earn the SpeedWings + Entri certificate, an NSDC certificate, and an opportunity to register with the globally recognised IATA certification*. *Note: The IATA fee is charged separately.
100 Total Hours = 90 hrs Online + 10 hrs In-Person
Resume building and mock interviews
Expert-led industry sessions
Comprehensive placement assistance
Practical Check-in & DG Lab
7 Core Modules
GDS Hands-On Lab
IATA & NSDC Certifications
Skills Covered in Airline Management Courses
Get a bird’s-eye view of the skills covered under the course
Job Roles
Entri’s Airport Management Course in Kochi provides students with expertise on tools such as:
Customer Service Agent
Assists passengers with the check-in process, boarding, and baggage acceptance while addressing general travel inquiries.
Airline Ticketing Executive
Manages flight bookings, cancellations, and reservations using specialized software like Amadeus.
Airport Ground Staff
Handles a variety of tasks, including passenger assistance, ramp coordination, and ensuring smooth ground operations for incoming and outgoing flights.
Baggage Handling Executive
Oversees the proper tagging, loading, and unloading of passenger luggage to ensure it reaches the correct aircraft safely.
Cargo & Logistics Coordinator
Manages the efficient movement, documentation, and storage of air freight and commercial goods.
Aviation Security Officer
Monitors airport areas and conducts passenger screening to ensure compliance with safety protocols and international regulations.
Ramp Officer
Coordinates airside activities such as aircraft marshaling, refueling, and catering supplies to ensure on-time departures.
Guest Relations Executive
Provides high-level service to premium passengers, VIPs, and those requiring special assistance (e.g., elderly or disabled travelers).
Flight Operations Assistant
Supports pilots and flight crews with weather updates, route efficiency planning, and coordinating flight schedules.
Airport Management Course Syllabus
Eligibility for Aviation Management Course
- Educational Qualification: You must have completed 12th (in any stream).
- Final Year Students: Candidates currently in their final year of a degree or diploma program are also eligible to apply.
2 Offline Workshops - Conducted at Speedwings Facility
GDS Hands-On Lab (5 hrs)
Live training on the Amadeus Global Distribution System - real PNR creation, booking commands, and itinerary management using licensed reservation software. Conducted at Speedwings.
Practical Check-in & DG Lab (5 hrs)
Simulated check-in counter operations with irregular flight scenarios, document verification, and excess baggage handling — combined with hands-on Dangerous Goods hazard label identification as per IATA CBTA DGR standards. Conducted at the IATA/DGCA-approved Speedwings facility.
Key Learning Outcomes
Key Learnings from the Aviation Management Course:
Global Distribution Systems (GDS)
Practical expertise in Amadeus software for booking flights, creating passenger records (PNRs), and managing travel itineraries.
Airport Ground Operations
Mastery of the "Passenger Journey," including check-in procedures, boarding gate management, and arrival services.
Safety and Security Protocols
Understanding IATA Dangerous Goods Regulations (DGR)to identify restricted items and maintain airport safety standards.
Aviation Geography & Planning
Proficiency in using IATA city/airport codes, world time zones, and complex flight routing logic.
Fare Construction & Ticketing
Learning the technical rules of airfares, including booking classes, ticket validity, and electronic document issuance.
Customer Experience Excellence
Development of soft skills for professional communication, active listening, and high-standard service delivery.
Crisis & Conflict Management
Techniques for handling irregular operations, flight delays, and de-escalating difficult passenger situations.
Professional Grooming
Adopting the specific appearance and etiquette standards required by international airlines and airports.
Real-world Practicality
Hands-on application through simulated lab sessions and role-play exercises conducted at the Speedwings training facility.
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