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Introduction: Overview of Capgemini CSG IT Enablers Hiring 2025
Capgemini is currently hiring for the CSG IT Enablers Contact Support Group role, which is part of Capgemini’s Cloud & Infra Services (CIS) division. The Contact Support Group (CSG) acts as the first line of defense, managing IT infrastructure incidents and service requests using both legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG leverages a business intelligence approach to deliver optimized, proactive, predictive, and user-centric IT support solutions for Capgemini’s global customer base. The selected candidates will be required to work in flexible, 24×7 rotational shifts, supporting clients across different regions and time zones .
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Vacancy Snapshot
| Role / Level | Designation Type | CTC (Approx.) | Salary Break-up |
|---|---|---|---|
| CSG IT Enablers Contact Support Group | IT Support & Customer Service | ₹3.25 LPA | ₹3 LPA + ₹25,000 one-time incentive |
Detailed Eligibility Criteria for 2025 Batch
Capgemini’s eligibility requirements for the CSG IT Enablers Contact Support Group role are as follows:
| Role / Level | Target Batch | Eligible Degrees | Key Branches Mentioned | Application Mode | Last Date to Apply |
|---|---|---|---|---|---|
| CSG IT Enablers Contact Support Group | 2025 | Any 3-year diploma/graduation | All branches | Online registration via Capgemini portal | January 15, 2026 11:59 p.m. |
The Role Observed – CSG IT Enablers Contact Support Group
The CSG IT Enablers Contact Support Group is responsible for providing best-in-class customer service and technical troubleshooting to customer queries via voice-based phone service and other contact channels. Key responsibilities include:
- Prioritizing and categorizing tickets based on urgency and issues, tracking their status (On-hold, Open, Closed, Resolved), and keeping customers informed.
- Using ticket data and business intelligence tools to support customers and optimize service delivery.
- Managing customer interactions effectively from greeting to resolution and call closure.
- Utilizing CHIP, Capgemini’s intelligent AI BOT, to answer customer queries and enhance the customer experience.
- Handling service emails efficiently to minimize customer effort.
- Managing the knowledge base to resolve customer issues.
- Supporting customers across industries such as Telecommunication, Financial Services, Healthcare, and Technology.
- Troubleshooting issues related to the internet, password reset, session reset, and profile renaming.
- Meeting customer requirements through first contact resolution and clarifying customer needs.
- Greeting customers in a courteous, friendly, and professional manner and demonstrating empathy.
- Probing for and confirming understanding of requirements or problems.
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Desired Skills
- Excellent communication and English speaking skills
- Good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willingness to work in a 24/7 environment
- Openness to relocation and night shifts
Job Location
- Noida
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Important Notes
- Only shortlisted candidates will be invited for the assessment/selection process.
- The selection process will be conducted in virtual mode.
- Candidates are responsible for arranging the required infrastructure for the online selection process.
- Participation in the recruitment drive does not guarantee a call or offer letter, as selection is at Capgemini’s sole discretion and based on available positions across India.
- This position is open only for Indian citizens .
- Candidates must have an active DigiLocker account and an active mobile number linked with their Aadhaar Number while applying for this job. These requirements are mandatory to complete the application process smoothly and comply with Capgemini’s recruitment policies .
- As part of Capgemini’s diversity and inclusion efforts, applications from female candidates are especially encouraged for this position. The company is committed to fostering an inclusive workplace and welcomes talented individuals from all backgrounds to apply .
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| Full-Stack Web Developer | Data Science | Python Programming | |||
| Software Testing | AWS Solution Architect Associate | Data Analytics | |||
| Cyber Security | UI/UX Design | ||||
Conclusion
Capgemini’s CSG IT Enablers Contact Support Group hiring presents a unique opportunity for 2025 batch diploma and graduation students to kickstart their IT careers in a dynamic, global environment. With a focus on customer service, technical troubleshooting, and business intelligence, this role offers valuable experience and growth potential.
CAPGEMINI CSG OFF-CAMPUS HIRING REGISTRATION
Candidates who demonstrate strong communication skills, adaptability, and a willingness to learn will thrive in this position. Prepare thoroughly and ensure your application stands out to maximize your chances of selection .
