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HubSpot vs Salesforce: Which CRM Fits Your Shop in 2025?
CRM is your shop’s brain in 2025. No CRM? Customers forget you. Sales stop. Ads waste money. Indian small shops lose ₹50 lakh a year with bad tracking, says NASSCOM. Two big names rule: HubSpot vs Salesforce. HubSpot starts free and keeps things simple. Salesforce is strong for big firms and lets you change everything. This 2025 guide shows HubSpot vs Salesforce on cost, tools, good/bad points, and who should pick what. Easy words. Real facts. Pick your CRM and learn digital marketing with Entri’s course.
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HubSpot vs Salesforce: Fast Look
What is HubSpot?
HubSpot began in 2006 to help with online marketing. Now it’s a full CRM tool. Free CRM to start. Pay extra for Marketing, Sales, Service, Website, Operations. Best part: Simple, cheap, grows with your shop. Indian small shops love the free plan. Over 1,50,000 shops use it.
What is Salesforce?
Salesforce came in 1999 as the first cloud CRM. Now it’s the top CRM in the world, says IDC. Made for big firms. You can change it a lot with Salesforce Platform. Has smart AI called Einstein. Best part: Strong, grows big, a bit hard. Used by TATA, HDFC, over 1,50,000 shops.
HubSpot vs Salesforce: Tool by Tool
1: What is the primary goal of SEO (Search Engine Optimization)?
Easy to Use
HubSpot: Bright, clean, easy for new people. Drag and drop emails. No code. Indian small shops start in 1 day.
Salesforce: Hard to learn. New look is better, but still tough. Needs training.
Winner: HubSpot for easy start.
Marketing Tools
HubSpot: All in one. Email, pages, forms, social, SEO, blog. Free to begin. Marketing Hub adds more.
Salesforce: Marketing Cloud is separate. Strong but costs a lot. Pardot for B2B.
Winner: HubSpot for full marketing.
Sales Tools
HubSpot: Auto emails, meeting links, quotes, sales steps. Free CRM. Sales Hub adds AI.
Salesforce: Strong sales steps, future guesses, quotes, area plans.
Winner: Salesforce for big sales.
Auto Work & AI
HubSpot: Auto tasks, score leads, chatbots. AI helps write.
Salesforce: Einstein AI. Scores leads, guesses sales, shows next step. Flow Builder.
Winner: Salesforce for smart AI.
Reports & Numbers
HubSpot: Ready charts. Make own reports in Pro.
Salesforce: Deep numbers. Tableau CRM costs extra.
Winner: Salesforce for full reports.
Links to Other Tools
HubSpot: 1,000+ apps. Zapier, Google, Slack.
Salesforce: 3,000+ apps. Deep links.
Winner: Salesforce for more links.
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Explore CourseHubSpot vs Salesforce: Cost in 2025
| Plan | HubSpot | Salesforce |
| Free | Yes (CRM, 1M contacts) | No |
| Start | ₹1,800/user/month | ₹2,100/user/month |
| Pro | ₹6,800/user/month | ₹6,300/user/month |
| Big | ₹10,000/user/month | ₹12,500/user/month |
| Marketing Extra | ₹6,600/month | ₹1,00,000+/month |
| Setup Cost | $0 to $3,000 | $10,000 to $50,000 |
Note: Salesforce needs help to set up. HubSpot: do it yourself.
HubSpot vs Salesforce: Good & Bad
Good:
Free CRM
All tools in one
Easy to use
Best for small shops
Bad:
Can’t change much
Big tools cost more
Salesforce Good & Bad
Good:
Grows with big shops
Change anything
Smart AI
Top name
Bad:
High cost
Hard to set up
No free plan
HubSpot vs Salesforce: Who Should Pick What?
Small Shops / New Shops → HubSpot
Free CRM. Fast start. Grow easy.
Medium Shops → HubSpot Pro or Salesforce Start
HubSpot if you love marketing. Salesforce if sales is main.
Big Firms → Salesforce
Hard jobs, 100+ people, many links.
B2B vs B2C
B2B: Salesforce (Pardot, CPQ)
B2C: HubSpot (Marketing Hub)
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Explore CourseOther CRM Tools
Zoho CRM: ₹1,200/user/month, all in one, loved in India
Pipedrive: ₹1,400/user/month, sales only
Freshsales: ₹1,500/user/month, AI scores
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Final Words
HubSpot wins for small shops, easy use, low cost.
Salesforce wins for big firms, growth, changes.
Check:
- How many people
- Money you have
- Marketing or sales first
- Future plans
Next move?
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Frequently Asked Questions
Is HubSpot better than Salesforce?
HubSpot wins for small shops. Free to start, easy to use, all tools in one. Salesforce is better for big firms. It grows big, changes a lot, has smart AI. Indian small shops pick HubSpot to save money. Big firms like TATA use Salesforce. So, pick HubSpot for easy start. Pick Salesforce for big jobs.
Which CRM is more cost-effective?
HubSpot is cheaper. Free CRM, ₹1,800/user/month to start. No setup cost. Salesforce starts at ₹2,100/user/month plus ₹10,000 setup. Indian small shops save ₹50,000 with HubSpot. Big firms pay ₹12,500/user/month for Salesforce. So, HubSpot saves cash. Salesforce costs more.
Can Salesforce integrate with HubSpot?
Yes, both connect easy. Use native link to share contacts, deals, ads. For example, run ads in HubSpot, track sales in Salesforce. Indian shops use both. HubSpot for marketing, Salesforce for sales. So, mix them. Save time.
Which CRM is best for small businesses?
HubSpot is best for small shops. Free CRM, 1 million contacts. Drag and drop emails. Start in 1 day. Indian small shops grow fast with HubSpot. Salesforce is hard and costly. So, pick HubSpot. Grow easy.
Which CRM is best for big teams?
Salesforce wins for big teams. 100+ people, deep reports, area plans. For example, a Mumbai bank uses Salesforce for 500 sales staff. HubSpot works for up to 50 people. Big firms need Salesforce. Custom rules, AI guesses. Indian big shops like HDFC use it. So, big team? Pick Salesforce.
Can I move from HubSpot to Salesforce later?
Yes, easy move. Export data from HubSpot. Import to Salesforce. Many Indian shops start with HubSpot free. Grow big, switch to Salesforce. For example, a Noida firm used HubSpot 2 years, then moved to Salesforce. No data loss. Tools help move. So, start small. Grow big.
Which CRM is best for online stores?
HubSpot wins for online shops. Free CRM, email, ads, blog. Connects to Shopify. For example, a Jaipur jewelry shop runs ads, emails, CRM in HubSpot. All free. Salesforce needs extra tools. Costs ₹1 lakh. Indian online shops pick HubSpot. So, sell online? Pick HubSpot.
Does HubSpot have AI like Salesforce?
HubSpot has basic AI. Writes emails, scores leads. Salesforce has Einstein AI. Guesses sales, finds best leads. For example, Salesforce tells you who buys next. HubSpot says who opened email. Indian small shops don’t need deep AI. Big firms do. So, small shop? HubSpot AI enough. Big firm? Salesforce AI.
Which CRM grows with my business?
Both grow. HubSpot starts free, adds paid hubs. ₹1,800 to ₹10,000/user/month. Salesforce starts paid, goes to ₹12,500/user/month. Indian shops start HubSpot free. Add users later. Salesforce for 50+ users. So, both grow. Pick start point.
