concentrix data analyst interview questions

About Concentrix

Concentrix, one of the largest BPO companies in India, is known for its opportunistic approach towards its employees. Founded in 1983, the American giant, a subsidiary of the SYNNEX Group, is today a leading global provider of CX (customer experience) solutions and technologies. As BPOs operate on the principle of mass recruitment in their sales process, Concentrix follows the same principle. They recently announced the acquisition of Service Source, a global B2B digital sales company, to expand their capabilities, boosting Concentrix’s growth in the world of finance and technology.

When it comes to their professional and personal lives, Concentrix helps its employees get a head start in their careers. Concentrix offers many opportunities for career growth. The company’s highly trained staff helps deliver next-generation customer experiences. Concentrix says their work style is different by design. They achieve this by being bold in their decision making, helping each other be the best they can be, and relentless in their pursuit of excellence.

Concentrix Interview Process

The interview process at Concentrix is ​​as challenging as it is at any other company. But it is not impossible. With careful preparation and research, anyone can ace the interview. Candidates should focus on improving their communication skills and honing their competencies.

Process of the Interview

Unlike the previous recruitment process at Concentrix where candidates had to attend 8 rounds of interviews, now they only have to attend 4 rounds. The interview process is streamlined and completed within a day. The results are also announced on the same day of the interview or the next day.

Interview Round

HR Round

This is the first round of Concentrix interview where HR assesses the candidate’s core competencies. A series of questions are asked about you, why you applied to Concentrix, your expectations, etc. Having good communication skills and a positive attitude can help you crack this round.

Written Test

This round tests the candidate’s technical, analytical and reasoning skills. A clear understanding of the topic and in-depth knowledge of that topic can help you crack this round.

Manager/Assistant Round

Candidates interact with a Concentrix manager or assistant. They ask behavioral and situational questions to test your dedication and desire to learn and work for your company. Answering questions with passion and confidence can help candidates succeed in this round.

Vice President Interview Round

In the final round of Concentrix interview, candidates interact with the Vice President. To make a good impression on the Vice President, candidates must be creative and answer questions in a unique and practical way. Explaining all concepts with clear and creative thinking can help you succeed in this round.

Topics to Prepare

• Data Science
• STATS questions
• Statistics
• Previous project
• Linear regression assumptions
• Write code for CNN implementation
• Basic logical questions
• Basic SQL coding along with some technical questions

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Concentrix Interview Question and Answers 

Concentrix interview questions are designed to put candidates in an awkward or embarrassing situation to see how they react under pressure. Here are some examples.

1. Tell me about your understanding of our company.

Concentrix is ​​a US-based sales performance and customer engagement consulting firm. Concentrix has been a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public in 2020. Concentrix is ​​headquartered in Fremont, California. Its roots date back to 1973, when IBM purchased Concentrix’s insurance management solutions and services.

2. What is your greatest career accomplishment?

My biggest accomplishment was developing a content strategy for our sales department, which resulted in a 65% increase in website traffic and a 48% increase in customer retention. Additionally, this project increased diversity and improved my leadership skills.

3. What did you think of this Concentrix interview?

I’m glad to be here today; I was wondering if you’d rather hire someone like me with a degree in X or experience in Y. But you would want to hire someone with my enthusiasm, because my previous bosses have often told me that I am a dedicated worker who goes above and beyond what is expected.

4. How do you respond to unfounded criticism from your superiors?

I have never had a problem taking responsibility for my mistakes and learning from them. I find admitting my mistakes to be a mature and respectful attitude. I am my own harshest critic, but I have learned that we are all human and it is natural to make mistakes.

5. How many other positions have you applied for?

I am still looking for a job and am in the final stages of interviewing with another company. Regardless of the project, I think it is important to be flexible and keep all options open until I commit. Integrity is one of my core values. However, to date, I have approached my job search like any other project.

6. What would you do if a co-worker stole supplies or equipment?

If I discovered a co-worker stealing company products, I would notify my team leader as soon as possible. To achieve this, I would arrange a private conversation with them about the situation so they can decide how to handle it.

7. What did you do when you didn’t get along with your boss?

My feelings toward my co-workers should not affect my attitude toward them. If this person’s personality interferes with my or my team’s ability to do my job, I will confront this person in a private meeting and discuss the issue.

8. What would you do if a coworker stole your idea and got promoted?

Anyone who gets promoted can be motivated by more than one idea. She probably got promoted and I would be happy for her. I would wait patiently for the right opportunity to explain it to him.

9. Did you find your previous job too stressful?

Any demanding job involves some level of stress. I have a pretty good ability to cope with stress, which I attribute to my 8+ years of experience as a manager in a fast-paced environment.

10. Have you ever had to give negative feedback to someone?

This is something I have had to do many times. I usually arrange a meeting with them in a more private setting, like my office or a conference room. I find that focusing on the behavior makes it easier for the employee to receive feedback and prevents them from becoming defensive or feeling attacked.

11. What would you do if a customer verbally insulted you in front of your coworkers?

In my previous position as a store manager, I had to deal with angry customers many times. I usually listened carefully to their problem and was able to help them determine the root cause. However, sometimes I had to remind them that I couldn’t solve it and would have to resolve it over the phone.

12. What changes would you make to the design of the baseball cap?

I would start with the construction and comfort of the cap. For example, the back closure and the shape of the visor are two essential elements of a hat. Third, I like to experiment with the shape of the hat. Finally, I will talk about the design and color of the hat that I think I would like to have a few of depending on the weather, usage, and even the time of day.

13. What made you lose your previous job at Concentrix?

I was struggling to find a job and accepted the position without even considering whether it was a good fit for me. Now, I read the job description carefully before applying for a job. When I researched your company, I saw that you encouraged a collaborative work environment, which I think I would enjoy.

14. What motivates you to do your best at work?

I always find energy in challenges. In my previous role, I was responsible for onboarding our new employees and ensuring they passed their tests with an 85% pass rate.

15. What management style do you use?

The best managers are strict but adaptable, that’s for sure. Make sure to demonstrate this in your answer. As I said, I used to manage new employees, which opened up a world of management knowledge for me.

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Conclusion

Practice these Concentrix interview questions and land your dream job with ease. However, having a professional qualification will increase your chances of getting a job at Concentrix or other established companies. Just enroll in our Full Stack Java Developer program. This program can help you learn the right skills and get you job ready right away. Check out more such courses on Entri App and boost your career!