Oracle Systems Analyst 1 – Support Job: Overview

Introduction

Oracle is hiring for the role of Systems Analyst 1 – Support in Bengaluru, Karnataka, India. The role is listed under the Support organization.

This opening is a regular employee role and falls under the IC1 career level.

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Job Details

Role Summary

The role focuses on delivering post-sales support and solutions to Oracle customers while serving as an advocate for customer needs. It includes resolving non-technical customer inquiries through phone and electronic means, along with technical questions related to Oracle’s Electronic Support Services.

The position is also described as a primary point of contact for customers, with responsibility for facilitating customer relationships with Support and assisting internal Oracle employees on diverse customer situations and escalated issues.

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Responsibilities

As listed in the job details, the selected candidate will interface with the customer’s IT staff on a regular basis. The role includes resolving moderately complex technical problems related to installation, maintenance, and use and repair/workarounds for Oracle products.

The candidate should have knowledge of some Oracle products and one supported platform. The job also notes that the person may work with only general guidance from senior engineers and management, and in some areas may work independently.

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Qualification

Career Level – IC1

Required Profile

The job listing specifies that applicants must be able to read, write, and speak English. It also states that the role is suitable for candidates with 0 to 2+ years of experience.

The posting says visa or work permit sponsorship is not available for this position. No security clearance is required.