Table of Contents
Introduction
HCLTech has opened applications for the role of Analyst – Telecom: Networking in Bengaluru, Karnataka. The position focuses on ensuring smooth and timely telecom order fulfilment for medium-complexity customers through order validation, tracking, issue resolution, reporting, and process improvement.
Job Overview
| Detail | Information |
|---|---|
| Job Title | Analyst – Telecom: Networking |
| Company | HCLTech |
| Location | Bengaluru, Karnataka |
| Role Focus | Telecom order fulfilment for medium-complexity customers |
| Key Areas | Telecom networking, order management, reporting, customer satisfaction, and process improvement |
| Optional Certification | CompTIA Network+ certification (optional but valuable) |
| Application Link | Apply now |
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About the Role
The Analyst will coordinate telecom order lifecycle activities, validate order details, and proactively identify and resolve fulfilment issues to meet customer expectations. The role also involves contributing to process enhancements through detailed analysis and effective communication within the team.
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Explore NowKey Responsibilities
- Validate and verify telecom orders using Telecom Networking knowledge to ensure technical and customer requirements are accurately captured before processing.
- Expedite order fulfilment by tracking progress through order management tools, coordinating with internal teams, and updating order status to address delays or deviations.
- Identify root causes of order fulfilment issues by analysing process workflows and customer feedback using Customer Satisfaction Management techniques, then recommend actionable improvements.
- Prepare detailed reports using standard reporting tools to monitor order status, fulfilment metrics, and process health for continuous improvement.
- Communicate order updates and exceptions clearly to team members and stakeholders to maintain transparency on timelines and expectations.
- Support process enhancements by documenting business requirements and assisting with workflow optimisations to improve customer experience.
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Skills Required
| Skill Area | What the Role Requires |
|---|---|
| Telecom networking | Basic understanding of Telecom Networking concepts, order management systems, and standard telecom workflows. |
| Customer satisfaction | Familiarity with Customer Satisfaction Management principles and techniques for issue resolution. |
| Business analysis and reporting | Foundational skills in business analysis and report generation using common productivity tools. |
| Communication | Effective communication skills for delivering updates and collaborating with team members. |
| Problem-solving | A solution mindset with the ability to identify and suggest improvements within assigned tasks. |
Other Requirements
HCLTech lists the CompTIA Network+ certification as optional but valuable for this role.
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Explore NowHow to Apply
Interested candidates can apply directly through the official HCLTech Careers page for the Analyst – Telecom: Networking role in Bengaluru:
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