Tech Mahindra Hiring Freshers – Walk-in Drive (International Voice Process)

Tech Mahindra is hosting a walk-in drive for International Voice Process roles in Bangalore, targeting freshers with 0 years of experience. This opportunity is specifically for freshers. Read in detail for guidance on how to apply!

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Overview

Tech Mahindra’s International Voice Process role involves customer support operations in Bangalore, suitable for freshers. The position falls under Customer Success, Service & Operations, with a work-from-office setup. It’s listed for 0-4 years experience.

Job description

Requirements:

• Excellent voice communication skills
• Freshers and Experience both are eligible
• Experience in International Voice support will be and added advantage for experience candidates
• Basic computer proficiency
• Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Typing speed: Minimum 20 WPM with 80% accuracy
• Both-side transportation will be provided
• UG: Graduation Not Required

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Preferred Competencies

Customer Focus

• Strong customer service orientation
• Ownership mindset to follow up and ensure customer expectations are met

Communication Skills

• Ability to communicate thoughts clearly and in a well-structured manner
• Excellent live writing skills

Customer Interaction Skills

• Friendly, positive, and upbeat approach
• Ability to handle difficult or irate customers effectively
• Capability to set expectations and convey information professionally and positively

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Problem-Solving Skills

• Proactively investigates customer needs and takes corrective action
• Effectively solves routine issues by gathering required information
• Applies a systematic approach to problem-solving

Interpersonal Skills

• Maintains a professional and positive demeanor
• Treats others with courtesy and respect
• Adaptable communication style to work effectively with diverse individuals

Key Responsibilities

• Deliver clear, polite, and professional written communication
• Escalate customer issues accurately and appropriately
• Maintain a positive and professional image of the organization
• Adhere to company policies, procedures, and departmental guidelines
• Accurately document contact topics and actions using Amazon tools
• Maintain email handle time while being friendly, informative, and solution-oriented
• Meet productivity and quality benchmarks consistently
• Identify trends, suggest improvements, and proactively seek solutions
• Demonstrate a strong sense of urgency in customer responses
• Perform additional duties as assigned

Note: Candidates should walk in only at the mentioned timings and dates (No interviews on Saturday and Sunday) and also please carry your resume and any Govt ID proof with you while coming