Oracle Support Engineer Hiring 2026: Apply Now

Introduction

Oracle is hiring a Support Engineer targeting freshers within India. This is a regular, full-time individual-contributor role suitable for candidates with 0 to 2+ years of experience, and applications must be submitted through the official Oracle Careers portal.

Job Overview

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About the Role

The Support Engineer will act as a point of contact for Oracle customers and provide technical assistance through phone, electronic, or in-person channels. The role involves troubleshooting and resolving simple issues related to assigned Oracle products, documenting service requests, and coordinating with experienced peers when required.

Candidates will also learn to use automation and AI-assisted tooling to identify the root causes of common issues and contribute to improvements in support processes, workflows, guidelines, and best practices.

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Key Responsibilities

• Serve as a customer point of contact and handle inquiries received through phone, electronic, or in-person channels.
• Provide technical support by answering questions and troubleshooting simple issues related to assigned Oracle products.
• Research, recreate, and test reported technical issues to identify resolutions with minimal guidance.
• Follow up with customers on service requests and communicate resolutions.
• Escalate complex technical issues to the appropriate technical teams when necessary.
• Coordinate with experienced peers to report design, reliability, maintenance problems, or bugs.
• Maintain service-request and product documentation throughout issue resolution.
• Learn to prepare troubleshooting guides and create Knowledge Base articles for resolved issues.
• Develop an understanding of assigned Oracle product ecosystems and customer environments.
• Assist internal teams and stakeholders with diverse customer situations and technical issues.
• Use automation and AI-assisted tooling to identify root causes of common issues.
• Identify potential improvements to existing support processes, workflows, guidelines, and best practices.
• Monitor and execute personal support-service performance metrics with some guidance.
• Provide oral and verbal translation services for technical and non-technical product or service inquiries, when needed.

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Core Responsibilities

• Complete assigned tasks within required timelines and adjust priorities based on project needs, with supervision.
• Collaborate with team members to understand expectations and contribute to shared objectives.
• Build a basic understanding of business, stakeholder, and customer needs with guidance.
• Follow standard procedures to identify and escalate issues to senior team members.
• Collect and review basic data or information to troubleshoot common errors.
• Learn new skills, tools, and industry best practices as directed.
• Incorporate feedback and participate in training to improve skills.
• Identify ways to improve the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Who Should Apply

This opportunity is suitable for candidates with 0 to 2+ years of experience who are interested in technical customer support, issue troubleshooting, product documentation, and service-request management. Applicants must be able to read, write, and speak English.

Candidates should note that visa or work-permit sponsorship is not available for this position.

How to Apply

1. Visit the official Oracle Careers job page for Job ID 345528.
2. Review the complete job description, responsibilities, and eligibility requirements.
3. Click Apply on the official Oracle Careers page.
4. Sign in to an existing Oracle Careers account or create a new account, if required.
5. Complete the application form and submit the required details.

Official application link: Apply NOW!!