Central Operations Support Executive Job at Amazon (Remote)

Introduction

Amazon is hiring for a Central Operations Support Executive role in its IN External Fulfillment team. This position focuses on remotely supporting seller operations, monitoring metrics, and ensuring smooth execution of fulfillment processes.

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Key Job Details

Job Summary

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including:

• Daily metrics monitoring
• Triggering on-field support to sellers and audits
• Stakeholder management within and outside of Amazon
• Rolling out new processes
• Running central control centers

The role requires someone with a larger picture of customer experience in mind and a high willingness to take ownership. It also demands skills in identifying patterns and disruptions, scrutinizing details, and foreseeing the implications of data.

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Roles and Responsibilities

1. Remotely monitor efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOPs, analyze data, and propose features and processes focusing on improving the Seller experience
5. Work schedule flexibility: 5-day work week with varying days off based on shift patterns and business needs

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Qualifications

Basic Qualifications

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, or statistics
• Experience with Excel

Also read: Amazon is Hiring Associate ML Data Operations (GO-AI)

Preferred Qualifications

• Experience with SQL

About Amazon’s Culture

Amazon’s inclusive culture empowers Amazonians to deliver the best results for their customers. The company provides workplace accommodation support for candidates with disabilities during the application and hiring process, including interview and onboarding support.