Table of Contents
Job description:
Job Title – Associate, SDU, India
Job Openings: US Shifts (Night Shift) / Regular Shifts (Day Shift)
Qualification – Bachelor’s Degree
Experience – 0-3 years
Time: 8:30 AM – 1:00 PM
Date: May 5, 2026 to May 19, 2026
Week off: Saturday & Sunday
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About ReSourcePro Operational Solutions Private Limited:
ReSource Pro brings tools, technology, and strategic services to the insurance industry that enable profitable growth through operational excellence. Headquartered in New York, ReSource Pro operates global service centers that address clients’ operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.
Role Overview
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Join NowRoles and Responsibilities:
1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.
2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
3. Interacts with co-workers and supervisors to meet client needs promptly. Works effectively as a member of the team.
4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
5. Reports problems promptly to supervisor and takes initiative to find solutions.
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Eligibility
- Communicates effectively
- Assists in training others effectively
- Builds good team relationships
- Demonstrates functional excellence
- Customer centric
- Ability to independently operate a variety of client systems and perform a range of insurance processing tasks.
- Ability to manage the Proof of Concept (POC) period effectively to onboard new clients.
- Interact with clients via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
- Ability to analyze documents and follow complex rules.
- Ability to stay focused for an extended period of time.
- Ability to use own initiative for problem-solving
- Customer-centric and end-customer focused.
Benefits
Monetary:
- Salary Range from INR 2.8 LPA to INR 3.3 LPA
- Team budget for team outing/get together
- Shift allowances up to INR 7700
- Performance based incentives up to INR 3000
- Overtime pay
- Employee Referral Bonus
- Medical insurance covered up to INR 5 Lakh
- Accidental insurance covered up to INR 10 Lakh
Recognition and Development:
- Performance based promotions
- Quarterly Rewards and Recognition
- Training and Professional Development Workshops
Other Benefits:
- Casual dress code
- Open floor set up (No cabins)
- Music allowed on the floor and WIFI access
- Transportation Facilities within 25kms from the workplace
- Emergency medical services
- Maternity, Paternity and Child Adoption leaves
- Annual Corporate gift
Master Data Analytics with No-Cost EMI options at Zero Interest 💳✨
Learn AI-driven data analytics with real-world projects and placement assistance for high-growth careers.
Join NowInterview Process:
Round 1: Criteria Corp Day 1 (45 minutes)
Round 2: Procedure Writing Assessment Day 1 (4.5 Hours)
Round 3: Quality First Assessment 3 days(Basic document validation and correct entry of information without making any errors)
Offer Letter
Shift Timings:
- US Shifts (Night Shift): 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM
- Regular Shifts (Day Shift) : 8:00 AM to 5:00 PM
- Fixed Week off (Saturdays and Sundays)
Note: Candidates should be flexible with the shifts mentioned above, based on business requirements.
Location:
Karle Tech Park 2nd, 3rd, 7th, 8th and 9th floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, Karnataka, 560045, India
Bagmane Tech Park5th Floor, Helium Building, Bagmane Solarium City Tech Park, Doddanekundi, Brookfield, Bengaluru, Karnataka, 560035
Bagmane Tech Park5th and 6th Floor, Godrej Centre Hebbal, Bellary Rd, Sahakar Nagar, Byatarayanapura, Bengaluru, Karnataka 560092
Note: Candidates should be flexible with the locations mentioned above, based on business requirements.
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