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The ability to communicate effectively with superiors, colleagues and employees is essential no matter what industry you work in. Workers in the digital age need to know how to effectively send and receive direct messages as well as by phone, email, and social media. These communication skills will help you get hired, promoted, and successful throughout your career.
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Want to stand out from your competitors?
Here are some of the top communication skills recruiters and hiring managers want to see in your resume and cover letter. Highlight these skills and show them off in job interviews, and you’ll make a solid first impression. Keep developing these skills after you’ve been hired, and you’ll impress your boss, teammates, and clients.
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To listen
Being a good listener is one of the best ways to become a good communicator. No one likes to communicate with someone who is only interested in putting their two cents in and doesn’t take the time to listen. If you are not a good listener, it will be difficult to understand what you are being asked to do. Take the time to practice active listening. Active listening involves listening attentively to what the other person is saying, asking clarifying questions, and paraphrasing what the other person is saying to make sure they understand (“So what you’re saying is . ..”). Through active listening, you can better understand what the other person is trying to say and respond appropriately.
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Non-verbal communication
Your body language, eye contact, hand gestures, and tone of voice all color the message you’re trying to convey. Eye contact is also important; you want to look the person straight in the eye to show that you are focused on them and on the conversation. (Be careful not to stare at the person, though, which can make them uncomfortable.) Also pay attention to nonverbal cues from others when you are speaking. Usually, nonverbal cues convey what a person is really feeling. For example, if the person doesn’t look you straight in the eye, they may be uncomfortable or hiding the truth.
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Clear and concise
Good verbal communication means speaking just enough – not saying too much or too little. Try to convey your message in as few words as possible. Say what you want clearly and directly, whether you’re talking to someone in person, by phone, or by email. If you keep rambling, the listener will either disconnect from you or be unsure of what you want exactly. Think about what you want to say before you say it. This will help you avoid over-talking or confusing your audience.
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Friendly
By a friendly tone, a personal question or simply a smile, you will encourage your co-workers to engage in open and honest communication with you. It is important to be polite in all your interactions in the workplace. This is important in face-to-face and written communication. When you can, personalize your emails for colleagues and/or employees – a quick “Hope you all had a great weekend” at the top of an email can personalize messages and make the recipient feel more appreciated.
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Trust
It is important to be confident in your interactions with others. Confidence shows your colleagues that you believe in what you say and will follow through. Showing trust can be as simple as making eye contact or using a firm but friendly tone of voice. Avoid making sentences that look like questions. Of course, be careful not to appear arrogant or aggressive. Make sure you always listen to your partner and show empathy for them.
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Empathy
By using simple phrases like “I understand where you’re coming from,” show that you’ve listened to your partner and respected their opinion. Active listening can help you tune in to what the other person is thinking and feeling, which in turn makes it easier for you to show empathy. Even if you disagree with an employer, colleague, or employee, it’s important that you understand and respect their point of view.
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Open Mindedness
A good communicator should approach any conversation with a flexible and open mind. Be open to hearing and understanding the other person’s point of view, rather than just seeing your own. By being willing to engage in dialogue, even with people with whom you disagree, you can have more honest and productive conversations.
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Respect
People will be more willing to communicate with you if you show respect for them and their ideas. Simple actions like using someone’s name, making eye contact, and actively listening when someone is talking will make them feel appreciated. On the phone, avoid distractions and focus on the conversation. Send respect via email by taking the time to edit your message. If you send a poorly written and confusing email, the recipient will think you don’t respect them enough to think about your communication with them.
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Giving Feedback
Being able to give and receive feedback appropriately is an important communication skill. Managers and supervisors should continually seek to provide employees with constructive feedback, whether through emails, phone calls, or weekly updates. Giving feedback also includes giving praise – something as simple as saying “good job” or “thanks for taking care of that” to an employee can dramatically increase motivation. Likewise, you can accept and even encourage comments from others. Listen to the feedback provided to you, ask clarifying questions if you are unsure, and work on implementing the feedback.
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Choosing the right way to express
An important communication skill is simply knowing how to use the form of communication. For example, some serious conversations (fire, resignation, salary changes, etc.) are almost always best done face-to-face. You also need to think about who you want to talk to. If it’s someone very busy (like your boss perhaps), you might want to send your message via email. People will appreciate your thoughtful means of communication and are more likely to respond to you in a positive way.
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How to make your skills stand out?
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Match your skills to the job.
Analyze the list of positions, paying particular attention to the technical and soft skills highlighted in the job description. Then customize your CV and cover letter according to their requirements.
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Familiarize yourself with other in-demand skills.
Soft skills like communication may not be mentioned directly in the job description, but they are still highly sought after by hiring managers.
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Use job interviews to your advantage.
Job interviews provide an opportunity for the hiring manager to see that you have the verbal communication skills needed to succeed on the job, rather than just telling them. Prepare for your interview, practice in advance, and don’t be afraid to pause before answering their questions – or ask for clarification if you need to.
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Don’t stop when you get the job.
Want to make a lasting impression on your colleagues after being hired? Use your communication skills at work. Whether it’s attending a company meeting or speaking to a client, you’ll have plenty of opportunities to show off how well you communicate.
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